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Privacy Policy

Muque Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://muque.co.za/ (the “Site”).

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies installed on your device.

As you browse the Site, we collect information about:

  • The individual web pages or products you view
  • What websites or search terms referred you to the Site
  • How you interact with the Site

We refer to this automatically collected information as “Device Information.”

How we collect Device Information

  • Cookies – data files placed on your device that often include an anonymous unique identifier. For more information on cookies and how to disable them, visit www.allaboutcookies.org.
  • Log files – track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and timestamps.
  • Web beacons, tags, and pixels – electronic files used to record information about how you browse the Site.

When you make or attempt to make a purchase through the Site, we collect certain information from you, including:

  • Your name
  • Billing address and shipping address
  • Payment information (including credit/debit card details or other payment methods)
  • Email address and phone number

We refer to this information as “Order Information.”

When we refer to “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information.

2. How We Use Your Personal Information

We use the Order Information that we collect generally to:

  • Fulfil any orders placed through the Site (including processing payments, arranging shipping, and providing invoices and/or order confirmations)
  • Communicate with you
  • Screen our orders for potential risk or fraud
  • Provide you, when in line with your preferences, with information or advertising relating to our products or services

We use Device Information to:

  • Screen for potential risk and fraud (in particular, using your IP address)
  • Improve and optimise our Site (for example, by generating analytics about how customers browse and interact with the Site, and assessing the success of marketing campaigns)

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us use it as described above.

We may also share your Personal Information to:

  • Comply with applicable laws and regulations
  • Respond to a subpoena, search warrant, or other lawful request for information
  • Protect our legal rights and interests

4. Behavioural Advertising

We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, visit the Network Advertising Initiative’s ("NAI") educational page: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

5. Your Rights (POPIA / GDPR Compliance)

Depending on where you live, you may have the right to:

  • Access, correct, update, or delete your personal information
  • Withdraw consent for processing (where applicable)
  • Request details on how your data is stored or shared

If you wish to exercise any of these rights, please contact us at beauty@muque.co.za. We will handle your request in accordance with South Africa’s Protection of Personal Information Act (POPIA) and other applicable data protection laws.

6. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete it.

7. Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. When we make material changes, we will update the effective date at the top of the policy and, where appropriate, notify you by email.

9. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:

© Muque. All rights reserved.

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